By Mary in PA on 2/2/2011
I’m researching windows for our house, looking at things like the U-value and SHGC, especially for the south side where I want to take advantage of some passive solar heating in the winter. So things are moving along, and I’m getting initial quotes and narrowing in on things... and then I stumble upon a “window failure” video on YouTube. The video happened to be for a Pella install, but with a little looking you can pretty much find videos showing problems for most any manufacturer.
Sometimes I wonder if these problems are all or in part related to the install method, but some of the video/photographs show DAYLIGHT through the JAMBS – that’s hard to believe… and hard to understand how such a window unit would make it through the manufacturer’s QA process. Or how they could refute the problem when shown photos of the windows installed. Daylight is daylight – right? I’m no window expert, but it certainly seems like a problem to me! It is interesting to note that on this very forum there is a similar type of report from a homeowner regarding Jeld-Wen windows.
I wonder if with any window, there is a risk for some catastrophic problems when the windows came off the production line with defects. But still, why weren’t these window defects caught in factory QA and held back? And even if they did get into the field, why wouldn’t a factory representative or local dealer “do the right thing” and replace the product when faced with obvious and clear evidence of factory defects. It’s hard to believe, really.
-Windows are expensive.
--You have to pay for them up front.
----They aren’t “fixable” by handy owner-builders.
-----Wow - it’s downright scary out there!
A brief sample of links…
Pella problem video on YouTube
Pella problem homeowner website
Thread on this forum reporting problem with Jeld-Wen
Marvin window failure (from a homeowner who knows how to make a video!)