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By Ric in North Bend, WA on 3/31/2009
I'm not sure if this is going to come to a legal problem or not. But I thought I'd put this out here, and gather some thoughts/opinions on whether I'm out there too far, or not (okay, whether I'm right or wrong on this one).
Roof is on. They did a nice job, it looks okay to my eye. Part of the deal I made was a "package deal" for the roof, and for the
gutters. The gutters would be color matched, etc..). So, okay.
Well, the roof went okay. A couple of small issues, but all dealt with, and not necessarily the roofers' fault. Communication was difficult through that, but workable.
Then came the gutters.
Current state of the house:
Framed, doors & window are installed.
Plumber is in residence this week doing the plumbing.
So we're still very early in the build.
I went out to the house today, and there is a gutter crew there busily installing the gutters.
Unannounced, unplanned, unscheduled. I had no idea they were going out today. Nothing is ready! The guys were installing the gutters on the bare fascia, and were wanting to do the downspouts.
Note, the siding is not on, the fascias are not primed, nada. Nothing is
ready, because I wasn't planning for the gutters until after the siding
was on, and the fascias were either painted, or at least primed. Had the
company called, and told me they were scheduled to go out today, I'd
have made sure everything was ready, or scheduled it out until I was.
I didn't have the office number with me, and didn't really want to
negotiate with the subs on the site. So I came home, and called the
office, and told them not just to stop, but to remove the gutters until
I had a chance to get things primed & ready.
So of course, they want me to pay for the work they did today... <cough>
I see this as their mistake, and lack of coordination.
Their point: It's normal to do the roof & gutters as a package, and do them close together.
They also say it's fairly common to put the gutters on bare fascias!
My point: That's fine on a reroof where the fascias are already
painted, but not on a new construction. Because, the fascias need to be
primed, AND you can't put the downspouts on until after the siding is
on anyway! AND... a little communication would have gone a long way.
If I'd have known they were going to do them, I'd have had things ready.
So.. we're deadlocked for the moment. They want me to pay for their mistake. I'm not going to. I don't think I should have to.
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By George in Wharton, TX on 4/3/2009
I don't know how much money is involved, but at this point if the details were not clearly stated in the contract you are better off playing nice and using whatever leverage you have to come to some sort of compromise with the company. Speak with the owner of the business and try to reason with him. If you get a lien placed on your new house you may prevail if they did not follow industry standards, but at what cost? Good luck and keep your eye on the big picture, the successful completion of your project.