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2008, 2009 Merit Award Winner

Grant's Forum Posts: 363
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By Grant in Blacksburg, VA on 8/14/2008


When someone posts a comment to my journal or makes an O-B connection with me I get an email from them.  I made the mistake of replying to the email, and Mark was kind enough to tell me that it went into the ether and doesn't go back to the original respondent...

I've noticed in the construction journals people are constantly saying that the OBB.com email contact feature doesn't work and no one can seem to get their replies.  The very same people saying this don't seem to be responding to the public comment from within their Journal comments section.  I'm betting they made the same mistake as I did, and responded directly to the email they received rather than going to the website thread to respond...

I'd suggest a prominent note in the emails sent out at both the top and the bottom to better explain this to the receiver.  I don't know how to say what needs to be said in an intuitive manner, but currently "from a newbie perspective" it is not immediately obvious how you get in touch with those who "send you emails" via the website.  Based upon the number of people who put their email addresses in their blogs because they can't figure out how to communicate with those who have emailed them (i.e. that have left comments to them that was forwarded from their blogs), this definitely needs some PROMINENT clarification somehow/somewhere.

Regards,

Grant


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By Jeff in Provo, UT on 8/17/2008


We recently fixed a major issue that made it so many O-B Connection messages didn't get through.  Since that fix, I've not heard any complaints and we've seen a great deal of traffic going through that feature.

That said, I appreciate your suggestion and will look into getting it implemented.

Thank you!

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